First coined by blogger and telecom executive Alec Saunders, ‘Voice 2.0′ is a term that refers to the consequences of voice becoming a simple data stream and application, that will integrate seamlessly with Web based business and consumer applications. This convergence of telephony communication and the Web will lead to fundamental changes in the way communication services are provided and a dramatic shift in the industry value chain.
This article should become mandatory reading for all new entrants and employees at telecom “solution provider” organizations. The dramatic mindshift needed to pull these giant ships out of their present path is going to be impressive. That being said, I’ve heard that it only takes 5% of the organization to create enough buzz, that it makes it easier for 25% of the organization to actually pull the levers of change. Someday I will be able to stop talking about overseas minute volume discounts as if they were a good thing.
technorati tags:voice 2.0