telecom, technology and the occasional floobergeist

I’ve got an abundance of bits and pieces of canadian telecom and internet experience, and I am thrilled to be in a place in time when all is changing, technology is developing, and the status quo is being disrupted. 

Floobergeist is a word that is beginning to defy definition.  The more I roll that smooth pebble around, the more it becomes to mean. Floobergeist started out as the magic dust that turns dreams into ideas.  And then it began to encompass the zing that happens when you have conversations about those ideas. And now, it’s the whole evolution from dream to conversation, with each step improving the later and the former along the way.

Everyone aspires to good conversations. They can lead you to adventures you’ve never imagined, and to people you can twig with.

Let’s have a good conversation…


Bringing Customers Closer to the Source

The phenomenon of blogging, and to use the over-used term of web 2.0, has had the magical ability of bringing customer and service provider more intimately linked together than ever before.  I'm consistently amazed and impressed when I write about a service, a product or an organization, and the said entity contacts me directly with feedback.  Amazing feedback.

10 years ago consumer feedback occurred in a vacuum. Now, with participatory consumerism, you can be as close as one click to the consumer, and vice versa.

Case in point, my recent article on well.ca resulted in a personal email from their product team, and a huge smile on my face.  The fact that they are paying attention to the internet,and actually participating in the conversation is just one indication of how we are advancing in a consumer based society.

Thank you for the smile, well.ca folks!! You are certainly not the standard model of a drugstore! :-) I hope more service providers take notice, and begin the conversation as well!