telecom, technology and the occasional floobergeist

I’ve got an abundance of bits and pieces of canadian telecom and internet experience, and I am thrilled to be in a place in time when all is changing, technology is developing, and the status quo is being disrupted. 

Floobergeist is a word that is beginning to defy definition.  The more I roll that smooth pebble around, the more it becomes to mean. Floobergeist started out as the magic dust that turns dreams into ideas.  And then it began to encompass the zing that happens when you have conversations about those ideas. And now, it’s the whole evolution from dream to conversation, with each step improving the later and the former along the way.

Everyone aspires to good conversations. They can lead you to adventures you’ve never imagined, and to people you can twig with.

Let’s have a good conversation…


All I Wanted Was Animal Planet

It was was of those routine things to do: add a channel to my Bell TV Package... certainly not brain surgery.
Last night I invested over 2 hours trying to use Bell's "my bell" service to add The Animal Planet to our account. (Side Note: Starting today, Animal Planet is running a 7 episode mini-series on Paul Watson and the Sea Shepherd)

Easy, right?
Ahem. No.

Easy enough to log into mybell, pretty obvious to navigate to the area where you *should* be able to add additional channels, and then all hell breaks lose. The web application coughs, chokes and explodes.

Last night, there were page load delays, painful error messages and timeouts. I tried Flock, Firefox and Internet Exploder. None of the browsers worked.  I chalked it up to a bad night on the server farm.

This morning, i thought the dawning of a new day would bring better results. After all, Whale Wars doesn't start for another 12 hours....I've still got time.

And...... no. The self serve application woefully fails again.
At least the delays are improved when it tells me the service experienced an error.

So much for self serve.
Bell, you are headed down the right track, but if you want people to help themselves, please help your tools.

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