Fooled By Vonage Chat Robot

I’m ashamed to admit it, but I was fooled by the Vonage chat robot. You know the one. You go to the Vonage site, and a wee popup window asks if you want to speak in real life to one of their specialists?

I said sure. It beats trying to figure out on their website what the termination penalties were, what the softphone packages are, and what the length of the contracts were.
And *Sarah* totally had me fooled with her answers. Up until the end, and I realized she wasn’t getting my humour. I ended up telling her I couldn’t deal with a 2 year plan.

It was that combination of words that triggered the *hard sell* of “great, let’s get you set up then!”

Sarah had me.