The Death of Voice - Long Live Voice Telecom
In late 2001, many of the Canadian telecoms purged their staff of experienced folks who could support traditional voice technologies — 800, 900, casual calling, calling card and other TDM based legacy systems. The theory was that VoIP would soon usurp TDM, and who wouldn’t want VoIP?
Needless to say, many - if not most, of the business and enterprise customers weren’t ready to make the leap to IP Voice. As it turned out, many of the carriers weren’t as ready as they thought either.
Now, the remaining industry experience is reaching retirement age, with no *junior* experts to fill their roles in the coming few years. Where does that leave the customer? Making a jump to an immature technology? Sticking with a service with limited support?
Ten years ago, I was an Internet and Data specialist. Now - I’m a budding voice specialist, simply because there wasn’t anyone else who knew the answers to the questions I was asking about TDM based voice services. The internet can only help you so far in setting up a 900 network :-)
I’m looking forward to VoIP replacing carrier networks.
The NGN network deployments across Canada are expanding.
I can dream about the SMS-800 database taking on more of a DNS-like quality.
Until that time, I’m going to be using access tandems, term numbers and buddying up to the last remaining TDM voice talent in Canada.