jules.ca

telecom, technology and the occasional floobergeist

I’ve got an abundance of bits and pieces of canadian telecom and internet experience, and I am thrilled to be in a place in time when all is changing, technology is developing, and the status quo is being disrupted. 

Floobergeist is a word that is beginning to defy definition.  The more I roll that smooth pebble around, the more it becomes to mean. Floobergeist started out as the magic dust that turns dreams into ideas.  And then it began to encompass the zing that happens when you have conversations about those ideas. And now, it’s the whole evolution from dream to conversation, with each step improving the later and the former along the way.

Everyone aspires to good conversations. They can lead you to adventures you’ve never imagined, and to people you can twig with.

Let’s have a good conversation…

welcome.

Art.Com Upgrade Screws Loyal Customers

November 30, 2006  /  jules kivell

Hi there Art.com support folks,

I've been a thrilled art.com customer for the past few months, I'veblogged about how amazing the service has been, the timing, the qualityand the pricing....  I just ordered and received my most recent 4pieces, and they are outstanding.  I returned to the site last night topurchase an additional 4 pieces, only to discover that the photos toart section had been changed, and not changed for the better.  Allmonth i've been on the site, reading that a new site was to belaunched, and I was anticipating great and wonderful changes, but notthe nonsense that greeted me last night:
  • reduced functionality on galleries
  • limits on the effects that can be applied to photos
  • limits on the canvas sizes
  • increase in prices by 50%
  • now a "brushstroke" effect adds another $20 the the pricetag.
All in all, reduced functionality and increased pricing do NOT make fora good customer experience. I spoke to customer service this morning,and was able to access my old gallery, only to realize that i now HAVEto order a frame with a canvas, in order to buy a photo to art piece. Lovely. You got me. I'm screwed.  I need the oil painting effect tofinish off pieces for christmas.  The only way I can get that, is toalso get snookered into a frame that I don't need.

Please tell me that the new site is only in *phase 1* of the upgrade,that you will return all the fantastic effects that can be applied tothe photos, or in the very least, that the original site can functionat 100%, no blackmailing with frames allowed. Oh, and how about some compromise in pricing?

thanks,
Julie

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