After a week of agonizing over which new phone to get with his $200 TELUS phone credit, yesterday my husbandly-type person, aka The Wiz, ventured out to the new Aurora Best Buy to see how the new Blackberry Bold 3G stacked up against his Ist Gen Storm. A few minutes of playing around, and he was sold. He upgraded his phone hardware, and extended his contract a year to boot. It was a good deal on both sides.
It wasn’t until Jay, the wireless sales manager started to ring up the damages and transfer the existing services over to the new phone that things started to slip sideways. There’s a new levy on the 3G network of $5/month. This is a consistent charge across all carriers if you want to upgrade to take advantage of the 3G network. Unfortunately, it’s $5 more than The Wiz’s existing plan was. Also, the closest “new plan” to his existing plan only allowed for room for 3 voice mails to be stored at a time… a big downgrade from his current 10 voice mail package. To upgrade to 10 on the new plan… another $5 increase. At this point, The Wiz is less excited about his new phone, and Jay can see that there’s a bit of duress. There shouldn’t be duress, wireless should be fun, in theory.
Jay worked some magic. He was able to provide the upgrades voice mail plan for free. $5 down. The Wiz understood that the $5 3G network upgrade made sense, and that Jay didn’t really have the power to alter that charge. That being said, to make up for the fact that it wasn’t a straight swap of monthly plans and rates, he went the extra mile, providing some very decent discounts on some accessories for the Bold. Discounts on a case, a screen protector, a skin. Happy, Happy, and Happy. The Wiz left with a skip in his step, whistling a happy tune, as a pleased TELUS customer as well as an ecstatic Best Buy customer.
If you’ve recently gotten an upgrade notification, and have a credit just burning a hole in your pocket, The Wiz highy recommends chatting it up with Jay at the Aurora Best Buy, he’ll see you straight, and make the migration of services and hardware easy an painless. YAY Jay!
PS — The Wiz left his data cable with you, he’s got to to get it back this week! :-)